Free shipping to CAN & USA

FAQ

General
The life of a neon sign is dependent on how often it is used, among other variables like environment and time. To optimize the lifespan of your neon sign, we do not recommend running it 24/7. With normal use, our neon signs can last up to 10 years, and perhaps longer. All of our signs are designed for indoor use only.
Neon X signs are extremely easy to mount, straight out of the box. Each sign comes with a chain attached to the backing of the sign to mounting. We suggest either hanging the chain on a screw or putting a thin screw through the top-most link on the chain and screwing it in to the wall. This will ensure it is held securely and that the chain will catch on the screw head if the sign is bumped or pulled directly away from the wall.

Custom Work
It’s a simple and painless process. All you need to do is head over to our custom › inquire section and fill out an inquiry form stating your contact info and some initial design specifications of what you’re looking for. Once you complete the form, one of our representatives will get back to you with the next steps.
Step 1: Our Creative Director, Taylor, will design an initial mock-up of your desired text or image, and provide you with a few different sizing options. Once you decide what your desired size is, you will be emailed an invoice for the cost of your neon art, payable via credit/debit or PayPal.
Step 2: Our designer will create a final design draft for your approval, sent within three business days of payment.
Step 3: Once we receive your approval, our glass artist will start production, testing and assembly. From there, we will send a photo of your neon art lit up in our studio and ship it to your stated shipping address.
The entire process takes about 3 weeks on average from the day payment is confirmed to when your sign arrives at your doorstep.
From the day payment is confirmed to when your neon art arrives at your door, the entire process takes about 3 weeks, on average. Amazing, we know. You will receive a tracking number to track your package shortly after your order is shipped.
Each sign we produce is unique and there are various factors that affect the cost of production such as the dimensions of the sign, colour, intricacy of the design, and the amount of neon tubes involved in production.
This being said, however, we’re confident that our prices are unbeatable. Head over to custom > inquire to get in touch with one of our representatives and receive a quote today!
Yes. Each sign comes with an on-off switch, if you ever want to turn off your beautiful neon art for some odd reason.

Shipping
Your order is processed within 24hrs, and shipping will usually take 4-14 days to arrive. All customers will be provided with a tracking number shortly after the product is shipped.
Your order is processed within 24hrs, and shipping will usually take 7-21 days to arrive. All customers will be provided with a tracking number shortly after the product is shipped.
Your order is processed within 24hrs, and shipping will usually take 7-21 days to arrive. All customers will be provided with a tracking number shortly after the product is shipped.
You may be required to sign for your package. Failed delivery due to the package not being signed for will be returned to us, and Neon X will not cover the cost of re-shipping out a package that has failed to be signed for. Please track your package and sign up for email updates on the USPS website (U.S customers) or Canada Post website (Canadian customers) to be notified when your package is out for delivery.

Policies
We provide a 12-month warranty on all electrical products, and we’re only a short email away from any questions you may have about your neon sign. Contact us to learn more.
Catalog Signs Neon X has a 30-day money back guarantee on all unused catalog neon signs starting on the day of delivery of the sign. If the customer intends to return an unused product with no damages, the customer must ship the catalog sign back to our facility. The sign must be in its original condition and packaging. Please refer to “contact us” and send us an email for more details on shipping the sign back to our facility. *It is the responsibility of the customer to cover shipping costs associated with returning a neon sign* Custom Signs Due to the individuality of custom signs, all custom sign orders are final. Please reference our “Broken Custom Neon Sign Policy” for more information on your options if your sign arrives broken.
Neon X has a 12-hour cancellation policy on all orders starting from the time of purchase. Please refer to “contact us” or send us an email at orders@neonx.ca within 12 hours of purchase to cancel your order. After the 12-hour window, you will have to wait until the product has shipped and refer to our return policy.
Neon X has a 24-hour change of order policy on all orders starting from the time of purchase. Within this 24-hour window, orders can be altered to one of equal value, such as a color change or another sign of the same price. Please refer to “contact us” or send us an email at orders@neonx.ca within 24-hours of purchase to change your order. After the 24-hour window, you will have to wait until the product has shipped and refer to our return policy.
Catalog Signs If your product arrives damaged or broken, please fill out the broken sign claim form and we will be in touch with you as soon as possible. We will only accept claims placed within 30 days of delivery. We will then review the claim and ship you a replacement sign at no cost, or give you the option of receiving a full refund. Claims made for broken signage due to damage caused by user mistreatment will not be accepted. Custom Signs If your product arrives damaged or broken, please contact us immediately at orders@neonx.ca with attached photos of the damaged product and the damaged box the sign arrived in. We will only accept claims placed within 30 days of delivery. We will then review the claim and provide a replacement part at no cost. In the case of multiple broken sections, we will send you a brand new sign at no cost. *Claims made for broken signage due to damage caused by user mistreatment will not be accepted.* If a custom neon sign arrives broken, Neon X will provide the replacement part of the sign at no cost if brought to our attention within 30 days of delivery. In the case that the sign is broken in multiple places, Neon X will provide a replacement sign at no cost to the customer.
If you’re a retailer or business looking for several neon signs, we’d love to speak with you about a partnership. Feel free to contact us for more information or to inquire.
All sale items are final sale and not eligible for a return.
Neonx.ca considers your privacy and online safety of utmost importance. By placing an order with Neonx.ca you give us your consent to process and use your personal data in accordance with this privacy policy. All personal information collected will only be used to contact you regarding your orders or returns. With a Neonx.ca account, you will automatically be added to our mailing list. should you wish not to receive updates you may unsubscribe from our mailing list at any time by clicking ‘unsubscribe’ found on the bottom of any newsletter sent to your email. Neonx.ca will not disclose any personal data to outside organization or party unless required by law or in connection with a legal claim or proceeding. Neonx.ca may provide certain information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners. Please note, our service providers (ie. web hosting, credit card processing and others) may have access to all or parts of the information we maintain. All such information to third parties is limited to the information required to perform their functions. We seek to limit third-party use of information, however we are not responsible for such third-party use of information that is not in compliance with this policy. We reserve the right to transfer or assign all information pursuant to a merger, sale, reorganization, purchase or other transaction relation to Neonx.ca.
Every piece of neon art is sculpted by hand. There is no moulding, manufacturing, or machining involved in bending glass tubes. For this reason, we cannot agree that your product will be 100% the exact same as the product photo. By purchasing a neon sign, you agree that there may be very very slight variations in the product, if any at all.


Still have questions?